Hermes is the closest bakery to my home, so it is a place that gets my business because of 1) geography, and 2) they do make the best cheese buns in the city 3) their Kokosh is wonderful.
So what is it that made my shopping experience negative?
- It took 2 minutes to find a parking space
- As I walk in there were carts all over the store, blocking the aisle. Can't they find someone to keep the place orderly? To me, it seems the management doesn't place a high priority on the shopping experience.
- Some big guy is standing in the aisle, blocking the way to the baked-goods counter, just standing there. They just re-did the layout a few years ago, yet it is still crowded!
- So I queue up behind the counter, waiting to place my order. There are 4 customers before me. There are 7 staff behind the counter. The staff are walking around behind the counter, like they are all doing something important. WHY DO I HAVE TO WAIT about 3 minutes when there are more staff than customers? Note to owner: If they really are doing something important, let them do it in the back room, not where it appears that they are ignoring your customers, and not where they are slowing down the staff who are trying to help the customers.
- A comment about the staff. Generally, most of them are pretty good (considering some of the inconsiderate customers). But there is one staff who always has the most sour look on her face -- she rarely seems happy to be there.
- Today, one of the staff (maybe there were 8 people behind the counter at this point), started yelling quite loudly "where's the so-and-so order"? I think she couldn't find a piece of paper she was using to fill an order. Lady, I appreciate it's frustrating, but as a customer, I don't want to hear about it.
- OK, I get my order. I go to the cashier. Only one of the two check-out lines are open. (Why not, it's Friday morning, the busiest time of the week!?) I am lucky, there wasn't much of a line up. (One customer behind me started to complain to the cashier about "blah, blah, blah, why is there only one cashier?" -- A genuinely good question, but I suggest, Mme Customer, the cashier can't answer your question. But I digress. In the middle of checking out my order, some boss-looking guy (he might be the owner), comes up to her, interrupts what she is doing for me, and starts jabbering away in Hebrew. Excuse me Mister Boss-Man, what happened to serving your customers? He leaves without even saying excuse me. I considered it quite rude.
I checked out the Toronto "DineSafe" website. They have a pass now, as of their most recent inspection (as of Feb 21/07), but they have had a few rough spots in August 2006 and Nov 2005:
e.g. Aug 2006
- FAILURE TO ENSURE / PROVIDE FOR PROPER EMPLOYEE HYGIENE / HANDWASHING
- IMPROPER MAINTENANCE / SANITATION OF FOOD CONTACT SURFACES / UTENSILS /EQUIPMENT
- IMPROPER MAINTENANCE / SANITATION OF NON-FOOD CONTACT SURFACES / EQUIPMENT
2 comments:
mostly design with proofing cabinet, press, oven, cooler, and hood integrated into a common fram.Single electric drive motor powers all hydraulic power distribution functions. ..Bakery Equipment
Hermes Bakery should be shut down! Limited choice for Kosher customers is why people shop here. The owner has ZERO focus on customers and it seems he trains employees to do the same (base don their slow response time and sour faces); the city should shut the Bathurst Street store down as it is absolutely filthy; spend a few dollars (which customers are giving you for your OVER PRICED groceries) and clean up the store! The owner is taking advantage of the community!
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